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Warranty and Returns

 

Returns

 

At Marxgold Direct, your satisfaction is what we strive for.  Therefore, if you are not happy, we will persevere until you are 100% satisfied.

 

 

We realise that things don't always go as expected, and sometimes goods may have to be returned - a product may be defective, you may have received the wrong item, or perhaps you have just changed your mind. 

 

If you would like to return product(s) to us, please read the instructions listed. Online purchases must be returned within 7 days and must be new, unused, and contain all original packing and accessories. You have to contact us within seven(7) days of receipt of the item to be eligible for a store credit or exchange (May be subject to postal charges). If you have passed the seven(7) day cut off point, you may only be eligible for exchange. It is crucial to understand our Return Policy and make certain the criteria are met before physically sending item(s) back to us. Please read our Terms and Conditions for further details.

 

If a product is wrongly described, different from a sample shown or is defective, or you have simply just changed your mind, we will offer you a choice between a replacement item or a full store credit. Please note that any incorrectly sent items will need to be returned in original, unused condition.

 

How to request a return for wrongly described, defective, or change of mind item purchased at www.marxgold.com

 

STEP 1.  

Please contact us within seven (7) days of receipt of the item via our Contact Us section stating your order number, the item(s) you wish to return and details of the problem or

Log in to your account, click on "completed orders". Select the order which has the product you wish to return, click on "return item(s)". Select the product(s) you wish to return. Please fill in the details and submit the return request.

 

STEP 2. 

Our Customer Services Team, provided you comply with this returns policy, will then issue a Returns Confirmation. Please send the item to the specified address with the Returns Confirmation specified on the outer packaging. The returns confirmation is valid for seven (7) days so please return the item immediately.

 

STEP 3.

Once the item is received by us, and provided the returned item meets our conditions, we will provide you with a store credit or a replacement product.  In some cases extra postal charges may be incurred. You will be notified of this before the product is sent out to you. This will be done within 7 business days of receiving the item from you. 

 

How to request a return for any product purchased through a deal site, company affiliated with Marxgold Direct:

 

Due to the discounted nature of the product and the involvement of the secondary party ie. the deal company, you will not be eligible for a refund or store credit if you purchased from a deal site or company. You will only be eligible for an exchange if a product is deemed to be faulty or damaged by the Marxgold Direct team.

 

STEP 1.  

Please contact us within seven (7) days of receipt of the item via our Contact Us section stating your order number, coupon number and deal site where the item(s) was purchased with details of the problem.

 

STEP 2. 

Our Customer Services Team, provided you comply with this returns policy, will then issue a Returns Confirmation. Please send the item to the specified address with the Returns Confirmation specified on the outer packaging. The returns confirmation is valid for seven (7) days so please return the item immediately.

 

STEP 3.

Once the item is received by us, and provided the returned item meets our conditions, we will provide you with a replacement product.  Extra postal charges may be incurred and must be payable before the product is dispatched. You will be notified of this before the product is sent out to you. This will be done within 7 business days of receiving the item from you. 

 

 

Warranty and Claims

 

Warrantable Items.

 

A warrantable item is one which is covered by a manufacturer's warranty which may offer additional protection against product failure to that offered by Marxgold Direct's returns policy. Many of brand-name electrical items, mobile phones, computers and IT products are covered by manufacturer's warranties.

 

Warranty claims are handled by the manufacturer directly so please contact them immediately an issue arises and follow their Returns Policy and Instructions.  If you require any assistance or their contact details please feel free to contact us via our Contact Us or customer services department stating your order number, the item(s) you are wishing to return and details of the problem.

 

International Import Items. 

 

Products imported to Australia directly by Marxgold Direct MAY NOT be covered in Australia by the warranties offered in the country of origin. Under these circumstances, Marxgold Direct will assist customers to locate and contact the appropriate overseas manufacturer or distributor in the country of origin for a period of ninety (90) days after the placement of the original order with us.

 

The warranty of each product will vary and will be stated in the product description.

 

Please contact the Marxgold Direct customer services team for more information.